On the route · West Ashley
The rest of the lineup.
Same $99 diagnostic, same written quote, same written warranty on every machine we fix in West Ashley.
The bin has been empty for a week, or the cubes come out hollow and stick together, or the freezer floor has a sheet of ice from a fill tube that froze solid. Our West Ashley ice maker technician meters the valve, the module and the thermostat, names the failed part, writes one price and repairs most of them from the van in one visit.
Mon–Fri 8am–6pm · Sat 9am–3pm · same-day windows for a warm refrigerator
Same $99 diagnostic, same written quote, same written warranty on every machine we fix in West Ashley.
The French-door refrigerators that went into the new kitchens in Carolina Bay, Grand Oaks and the Bees Ferry Rd subdivisions came with an ice maker in the door or the freezer drawer, and a decade later those are the modules that quit. The rentals along Sam Rittenberg Blvd and Savannah Hwy have the same machines, and a tenant without ice is a tenant who calls the landlord. We handle both: homeowner at the door, or tenant at the door with the owner approving a written number by text. The route is twenty minutes from the shop on W Montague Ave, across the Ashley River on I-526.
West Ashley is on Charleston Water System water, moderately soft, so the scale that chokes ice maker inlet valves in Summerville and Goose Creek is not the main story here. What fails instead is the module itself, the fill valve’s solenoid, the small thermostat that tells the tray it is cold enough to harvest, and the water line where it passes through the freezer wall and freezes. In the older Avondale and South Windermere houses the top-freezer refrigerators have simpler ice makers that mostly need a new module or a valve. Surges in storm season take out the control boards that run the newer ones.
The arm is up, the module has failed, the fill valve is not opening, or the freezer is not cold enough to trigger a harvest. We check the freezer temperature first, then meter the valve and the module, and confirm water actually reaches the tray before replacing anything at all.
The fill is too short. A partly clogged valve, low house water pressure at the refrigerator or a kinked supply line behind the unit lets too little water into the tray. We measure the fill and the pressure, replace a weak valve and reroute a pinched line so the tray fills properly.
The bin sat too long without use and cubes fused, or the freezer is cycling warm and refreezing. If the auger in a door dispenser has seized, the block will not break up. We check the freezer temperature swing and the auger motor, clear the bin and tell you which it was.
The fill tube froze and water backed up, or the ice maker overfilled because the valve stuck open. A slow-closing valve is the usual cause on West Ashley refrigerators past ten years. We thaw the tube, meter the valve and replace it if it is not sealing when it should.
The auger motor, the dispenser door flap or the chute is iced over, or the door switch is not registering. A dispenser that hums is a jammed auger; one that is silent is the switch or the motor. We test each and clear the chute of the ice ridge that forms in humid kitchens.
A filter overdue by a year, a bin that has absorbed freezer odors, or a fill line that has grown a film inside. We replace the filter, clean the bin and tray, and flush the line. If the taste persists after that, the line from the wall may need replacement, and we say so.
An ice maker is a small machine with a short list of parts, so the diagnosis is quick when it is done in order. The technician checks that the freezer is cold enough, that water is reaching the refrigerator and that the arm or sensor is not simply telling the module to stop. Then the fill valve gets metered and the module is forced through a harvest cycle by hand. If the module cycles and water arrives, the problem is elsewhere; if either fails, the part is named. You get one written price with the $99 diagnosis already inside it. If you say no, $99 is the whole bill and you know what is wrong.
Whirlpool, Maytag, KitchenAid, Kenmore and Amana share their ice maker modules, and with GE, Samsung, LG and Frigidaire that covers most of the refrigerators in West Ashley. The Samsung and LG French-door units of the last ten years have their own well-known ice maker troubles, and we carry the updated parts for them. Sub-Zero built-ins in the larger houses along Ashley River Rd get the same treatment. Landlords approve by text, tenants let us in, and the invoice and written warranty go to the owner. Ordered parts come back with no second trip fee. Book online and up to $20 comes off the repair, not the diagnostic.
The ice maker is its own service call. If the refrigerator is cooling and only the ice has stopped, we schedule an ice maker visit, usually the same week, anywhere in West Ashley from Avondale out to Carolina Bay. If the freezer is also warm, tell us, because that changes what we bring.
Those French-door ice makers are known for frost building inside the compartment until the tray freezes solid. There are updated parts and a sealing repair for the common models, and we carry them. A defrost every few weeks with a hair dryer is not a fix; the updated components are, and they last.
Good, mostly. Charleston Water System water is on the soft side, so the scale that plugs valves in the towns on county water is rare here. Valves in West Ashley fail from age and from the solenoid weakening, not from mineral buildup, and the ice tends to be clear.
Yes. That is the routine for West Ashley landlords and property managers. The tenant is home for the visit, you get the written number by text, you approve, we repair, and the invoice and written warranty come to you. If a part has to be ordered, the return visit has no second trip fee.
It depends on the part and the age. A fill valve is a small repair; a module on a fifteen-year-old top-freezer is often better replaced as a unit. We tell you which it is and write one number for it. The $99 diagnosis is inside that number either way.
Call (843) 969-4423 or send the form. Most requests get a callback within the hour in business time, with a real arrival window.
The technician tests the machine with a meter, names the failed part in plain words, and writes one flat price. The $99 is already inside it.
We stock the high-failure parts for the brands Lowcountry homes actually own, so most jobs close on the spot; ordered parts return with no second trip fee.
Full test cycle before we pack up, a tidy work area after, and a written warranty in your hand.
One call starts it: $99 diagnostic, written quote, repair from the van. Book online and up to $20 comes off the repair.
