No hourly meter, no trip fee stacked on top of a diagnostic. The $99 covers the visit and the diagnosis; the repair is one written number with that $99 already inside it; book online and up to $20 comes off the repair.
Mon–Fri 8am–6pm · Sat 9am–3pm · same-day windows for a warm refrigerator
| Booked online | What comes off | The fine print |
|---|---|---|
| Any repair | up to $20 off the written repair price | Applies to the repair you approve — never to the $99 diagnostic. Scaled to the size of the job, one per job. |
| Diagnostic-only visit | Nothing | If you decline the repair, $99 is the whole bill and no discount applies. |
The fault. A drain pump, a heating element, a start relay, an igniter — most repairs are one predictable part. A bigger job costs more, and you see the exact figure in writing before you say yes, never after.
The machine. Built-in and panel-front units take longer to open and close up properly; stacked pairs have to come down and go back up. That is time, not a surcharge, and it is inside the number you approve.
What we will not do. No labor by the hour that grows while the technician is standing in your kitchen. No second trip fee if a part has to be ordered. No bridge, island, gate, downtown or Saturday surcharge. And no repair we would not do on our own machine — if it is not worth fixing, we say so at the diagnostic and $99 is the whole bill.
It is included — which works out the same. The $99 is part of the written repair price, so you never pay for the diagnosis and the repair separately.
We come back and finish with no second trip fee. The number you approved is the number you pay.
We can tell you whether your symptom sounds routine or serious, and whether it sounds like a machine not worth fixing. The exact written number needs a technician in front of the machine — that is what the $99 buys.
No. One price card for the whole 35-minute map, from Moncks Corner to Sullivan’s Island.
Card, cash or check when the job is done. Nothing up front, nothing for a phone conversation. Landlords can be invoiced by email.
One call starts it: $99 diagnostic, written quote, repair from the van. Book online and up to $20 comes off the repair.