On the route · North Charleston
The rest of the lineup.
Same $99 diagnostic, same written quote, same written warranty on every machine we fix in North Charleston.
North Charleston drinks Charleston Water System water, which is moderately soft, so the scale that chokes ice makers in Summerville and Goose Creek is not what stops yours. Heat, a tired fill valve, a frozen fill tube and a freezer running warm are. We repair the ice maker built into your refrigerator from the shop on W Montague Ave: meter first, one written price, the part from the van.
Mon–Fri 8am–6pm · Sat 9am–3pm · same-day windows for a warm refrigerator
Same $99 diagnostic, same written quote, same written warranty on every machine we fix in North Charleston.
Start with what is not wrong. Because the city sits on Charleston Water System, an ice maker in Park Circle, Wescott or a Rivers Ave apartment does not clog its fill valve with mineral the way one in Ladson or Moncks Corner does, and cloudy cubes here are trapped air or an old filter, not hardness. What does stop ice in North Charleston is the summer. From June through September a French-door refrigerator in a Coosaw Creek kitchen or a top-freezer on a Liberty Hill porch fights a 90-degree room all day, the freezer creeps up a few degrees, and the ice maker, which needs the mold at about 10 degrees to harvest, simply stops cycling.
The second season is storm season. A June outage along Dorchester Rd or in Union Heights comes back with a surge, and the control that runs the harvest cycle loses its place or the board takes damage; the refrigerator cools, the ice maker sits. Age fills in the rest: fill valves that trickle instead of pour, or drip after closing and freeze the tube solid; mold heaters that no longer release the cubes; ejector motors that stall; auger motors in door dispensers that strip. Landlord-supplied refrigerators in the apartment belts often have an ice maker that was switched off years ago and never turned back on, which is a five-minute conversation, not a repair, and we say so.
The freezer may be too warm to trigger a harvest, the shutoff arm or sensor may be parked in the off position, the fill valve may be dead, or the module may have quit. The technician reads freezer temperature first, then powers the valve and cycles the module by hand to see which step fails.
Low fill. On North Charleston’s soft water this is a tired valve that no longer opens fully, a kinked line behind the refrigerator, low pressure from a saddle valve under the sink, or a filter past its life. Scale is not the cause here. The valve flow is watched directly and the filter date checked.
A valve that drips after it closes lets water run down the tube and freeze until it seals. The tube is thawed, the valve replaced so it seats cleanly, and the fill level checked so the mold does not overflow on the next harvest. Common on the Samsung and LG French-doors in the Ashley Phosphate apartments.
The mold heater warms the tray so the ejector can push the cubes out; when it quits, the cubes sit and the ejector motor labors. On door dispensers a frozen bin or a stripped auger does the same job of stopping everything. Heater and motor are metered and the mechanism freed before any part is quoted.
Water where it should not be means the valve is not shutting off, the fill cup is misaligned, or the mold has cracked. A sheet of ice on the freezer floor is the classic sign. Valve shutoff is tested, the tube reseated, and the mold assembly replaced if it is split.
Hurricane-season surges scramble the harvest control or damage the board. Sometimes a reset brings the ice maker back and the visit ends there. Sometimes the module or the board is gone, and the meter says which. The part is named and priced in writing before it is replaced, so the surge does not cost you a guess.
The ice maker is diagnosed as part of the refrigerator, not on its own. Freezer temperature comes first, because a freezer holding 15 degrees will never harvest and the real fault is the refrigerator. Next the fill valve is energized and its flow observed; one that trickles, or keeps dripping after it closes, is called out right there. The module is cycled through a full harvest by hand so the heater, ejector motor and sensor can each be seen working or failing. Door dispensers get the auger, chute flap and switch checked. Then the failed part is named in plain words with one written number, and the $99 diagnostic is already inside it. If the answer is that the ice maker was switched off, you hear that too.
Whirlpool, KitchenAid, Maytag, GE, Frigidaire, Samsung, LG, Kenmore and Amana cover nearly every North Charleston refrigerator, and their modules, valves, heaters and auger motors are stocked on the van. We repair only the ice maker built into a household refrigerator; standalone, undercounter and commercial ice machines are a different trade and we say so on the phone. Landlords with units along Rivers Ave or in Liberty Hill get the quote by text while the tenant is with the technician, then the invoice and written warranty by email. Monday to Saturday, six days a week, with early and late windows for shift workers. Approve and the $99 is inside the repair; decline and $99 is the whole bill. Book online and up to $20 comes off the repair.
Because the freezer is running warmer than the ice maker needs. A kitchen or garage refrigerator fighting a Lowcountry July lets the freezer drift up a few degrees, and the mold never gets cold enough to trigger a harvest. Sometimes the fix is a condenser coil cleaning or a fan; sometimes it is a sensor. The technician measures before naming anything.
Not in North Charleston. The city is on Charleston Water System, which is moderately soft, and scale on the fill valve is not the problem it is in Summerville or Goose Creek. A filter changed on schedule keeps the fill pressure up and the taste clean, and that is all the water treatment an ice maker here needs.
Usually. The surge that follows a hurricane-season outage scrambles or damages the harvest control while leaving the cooling alone. Sometimes a reset restores it; if not, the module or board is metered and replaced with a written warranty. If a reset is all it takes, the visit ends with the diagnostic and nothing more.
Yes. The tenant meets the technician, the diagnosis is done in the unit, and the owner gets the written quote by text to approve from anywhere. Invoice and written warranty go to the owner by email. If the ice maker was simply switched off by a previous tenant, the technician turns it on and tells everyone.
No. We work on the ice maker inside a household refrigerator, including French-door units with the maker in the door. Standalone machines, undercounter ice makers and commercial units use different parts and a different trade. We say so when you call rather than sending a technician you would pay for.
Call (843) 969-4423 or send the form. Most requests get a callback within the hour in business time, with a real arrival window.
The technician tests the machine with a meter, names the failed part in plain words, and writes one flat price. The $99 is already inside it.
We stock the high-failure parts for the brands Lowcountry homes actually own, so most jobs close on the spot; ordered parts return with no second trip fee.
Full test cycle before we pack up, a tidy work area after, and a written warranty in your hand.
One call starts it: $99 diagnostic, written quote, repair from the van. Book online and up to $20 comes off the repair.
